In case of any discrepancy we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.

Gold Coin cancellation is not allowed under any circumstances

Diamond Jewellery- Cancellation fees of 2% is levied remaining 98% is refunded back to your account

For ICC Gold, Silver Coins, Silver Jewellery & Silver Rakhi – No cancellation policy

What is Easy Returns and Exchange Policy for product purchased on http://925siller.com/

To ensure you are confident about your purchase, we have an Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying our jewellery  Should you have any problem with the jewellery piece, you can choose to return it back and claim refund or exchange within the policy time frame.

Policy:

For products purchased online through https://925siller.com/ refund/ exchange / return shall be entertained through www.925siller.com and shall not be entertained in showroom.

Duration: For Same Day Shipping Products, easy return and exchange policy timeline is 7 days from the date of delivery, for all other orders policy time frame is of 15 days from date of delivery.

Refund Policy:

For Gold Jewellery – 100% exchange for the invoice value of the product within policy timeframe, this facility can be availed only one time.

For Diamond Jewellery – 100% refund/exchange for the invoice value of the product within policy timeframe, this facility can be availed only one time.

For Gold Coins – 99% of the current value of gold, calculated based on current gold price. (Gold rate X Gold Wt).

For ICC Gold, Silver Coins, Silver Jewellery & Silver Rakhi – No return policy

What is the procedure for availing this Policy?

Call our Customer Care team at 0744-2407296 or email us at info@925siller.com and place your exchange/ return request.

Secure your product with the original invoice, certificate(s), jewellery box, etc. Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up. Please ensure that you do not give open packets to our representative who comes to collect the product. Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange. We are fully committed to ensure that you are 100% confident and satisfied with your purchase. Therefore, we give you the flexibility of further exchanging the jewellery piece selected by you (and already exchanged once), within a period of 5 days from receiving the new jewellery piece by you. All subsequent request will taken under lifetime buyback policy.

Please note that products purchased at www.925siller.com online cannot be returned or exchanged at showroom.